![English With Troy _ New Logo [1300_190].png](https://static.wixstatic.com/media/16caae_6a8d09829b214b89af43c6441e2401b3~mv2.png/v1/crop/x_160,y_0,w_980,h_192,q_85,enc_avif,quality_auto/16caae_6a8d09829b214b89af43c6441e2401b3~mv2.png)

FAQs
How are your lessons taught?
All lessons are taught online, using ZOOM.
​
Standard lessons are taught using Off2Class.com.
Students are given access to this website.
​
Please ensure you have a good WIFI connection.
If possible, connect your PC directly to your router.
​
Headphones are highly recommended for the best learning experience.
​
How is the initial level evaluation done?
​
All evaluations are done using Off2Class.com.
Clients will receive an email with instructions.
​
The grammar section of the evaluation is mandatory.
However, the other sections may be partially completed or skipped, altogether. It's OK if you can't answer any of the questions. There's no pressure, so just have fun!
​
The evaluation is reviewed with the client during the trial lesson. It will help determine the areas that require focus.
​
​
What happens after I sign up for a trial lesson?
​
After signing up for a trial lesson, clients will receive the following emails:
​
[1] A thank you email from PEI (in English):
​
​
​
​
​
​
​
​
​
[2] A login information email from Off2Class:
​
​
​
​
​
​
​
​
​
​
​
​
​
Note: When booking your trial lesson, you can choose the language you want for Off2Class emails and level evaluation instructions. This example is in Japanese.
​
​
[3] A level evaluation link from Off2Class:
​
Note: Only clients that answered yes to the level evaluation question
during checkout will receive this link.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
Note: When booking your trial lesson, you can choose the language you want for Off2Class emails and level evaluation instructions. These examples are in Japanese.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
What is your cancellation policy?​
Lessons must be canceled at least six (6) hours in advance.
​
Credit for lessons not canceled in time will be lost.
​
By signing up for a lesson, you are indicating your understanding and agreement to these terms.
​
​
​
​
What is the benefit of installing the mobile application?​
​
The mobile application is extremely convenient and offers many features on the go.
You can manage your lesson scheduling on the go, post questions and receive answers from the PEAK English Instruction (PEI) community, and even ask me questions using the messaging feature.
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
You can change the language of the application to your native language if you wish.
​
​
​









